Online Ordering

We’ve made ordering as easy as possible. Below you’ll find all the details on how to place your order, pick up or arrange delivery, and what to expect.

Ordering

  • All orders must be placed at least 7 days in advance

  • Payment is taken online at checkout to confirm your order

  • You’ll select your preferred pickup or delivery date during checkout

Pickup

  • Free pickup from Wine House Hunter Valley
    426 McDonalds Rd, Pokolbin NSW

  • Available during standard business hours on your chosen date

  • Please bring your order confirmation when collecting

Local Delivery

  • Available within 20km of Pokolbin

  • Flat fee of $25 (including GST)

  • Eligible suburbs include Pokolbin, Cessnock, Lovedale, Nulkaba, Branxton, Greta, Rothbury, North Rothbury, Belford, and Mount View

  • Deliveries are scheduled within business hours. Select your preferred delivery window and we will do our best to accommodate.

Changes & Cancellations

  • Orders can be amended or cancelled up to 48 hours before your pickup or delivery date

  • Refunds are not available for late cancellations or uncollected orders

Food Safety

  • All dishes are prepared fresh to order

  • Please follow any storage and heating instructions provided with your order

  • While every effort is made to list allergens, products may contain traces of gluten, dairy, nuts or soy

Terms & Conditions

By placing an order through our website, you agree to the following terms:

  1. Orders & Payment

    • Orders are confirmed once full payment is received through our online checkout.

    • We reserve the right to reject or cancel orders if payment is not completed.

  2. Lead Times

    • All orders must be placed at least 3 days prior to the requested pickup or delivery date.

  3. Cancellations & Refunds

    • Cancellations made more than 48 hours before the scheduled date may be refunded in full.

    • No refunds will be issued for cancellations within 48 hours, changes made after this time, or uncollected orders.

  4. Delivery

    • Local delivery is available only within the specified 20km radius of Pokolbin.

    • A flat fee of $25 (incl. GST) applies.

    • While we will endeavour to deliver within your requested timeframe, exact times cannot be guaranteed.

  5. Product Information

    • While we aim for accuracy in product descriptions, slight variations may occur.

    • Ingredients and allergens are listed where possible, but cross-contamination may occur.

  6. Liability

    • We are not liable for issues arising from improper storage, reheating, or handling of food once it has been collected or delivered.

    • To the extent permitted by law, our liability is limited to replacing or refunding the value of the affected goods.

  7. Updates to Terms

    • These Terms & Conditions may be updated from time to time. The version published on our website at the time of purchase will apply.